Refund policy
Last Updated: July 2026
At Ealth, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.
30-Day Return Policy
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return:
The item must be unused, unopened, and in its original packaging.
The product must be in the same condition as you received it.
Proof of purchase or your order number is required.
For safety and hygiene reasons, we cannot accept returns of products that have been opened, used, damaged by the customer, or are missing their original packaging.
Non-Returnable Items
The following items are not eligible for return:
Opened or used supplements
Products damaged due to misuse
Gift cards
Promotional or clearance items (unless defective)
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery. Include your order number and clear photos of the product and packaging so we can review your request and arrange a replacement or refund if approved.
Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or bank.
Shipping charges are generally non-refundable unless the return is due to our error or a defective product.
Exchanges
We only replace items if they are defective, damaged during shipping, or if the wrong item was delivered.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our mistake or a defective product. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.
Order Cancellations
Orders may be cancelled before they are processed or shipped. Once an order has been shipped, it cannot be cancelled and must follow the return process outlined above.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: ealth.support@gmail.com
We are committed to providing excellent customer service and will do our best to resolve your concerns as quickly as possible.